We can carefully incorporate ashes, hair, fur, breastmilk, flowers and other meaningful inclusions into your chosen piece. If you have something special in mind, please contact us before ordering.

Only a very small amount is needed, usually around half a teaspoon. Any unused ashes will be carefully returned with your completed order.

Once you’ve placed your order, we send out one of our order packs for free within 3 days of your order being placed.

Each order pack contains a ring sizer, order form, business card, detailed guide on how to send your inclusions, a small wooden spoon for ashes or a sterile milk bag for breastmilk orders, a small sealable bag for ashes, hair, fur or other inclusions, and a pre-stamped envelope for returning your inclusions safely to us.

Absolutely. Every inclusion is treated as precious and meaningful. Your inclusions are handled personally by Lois with the utmost care and respect throughout the entire creation process.

Our current turnaround time is typically 7–21 working days from receiving your inclusions. This may vary slightly during busy periods, as every piece is handmade and never rushed.

Yes. Any unused ashes, hair, fur, breastmilk, flowers or other inclusions will be carefully packaged and returned alongside your jewellery.

Yes. Many of our designs can be customised with a variety of colours and finishes to create a truly personal keepsake. If you are unsure, you can contact us for guidance before ordering.

In many cases, yes. We can often combine ashes with hair, fur, flowers or other meaningful inclusions within the same piece.

Yes. Every item is individually handcrafted in our UK studio and made specifically for you and your loved one. Because of this, every keepsake is unique.

Of course. Many customers choose to create jewellery containing the ashes or fur of a beloved dog, cat, horse or other cherished pet.

No. Our jewellery is designed to be elegant, timeless and discreet, allowing you to keep your loved one close in a beautiful way without it feeling obvious to others.

Absolutely. If you have any questions or would like guidance on choosing the right piece, Lois will be happy to help before you place your order.

Due to the highly personalised nature of memorial jewellery, all sales are final. However, if there is an issue with craftsmanship, please contact us and we will do everything we can to put it right.

That is completely understandable. Sending something so precious can feel emotional, and we never take that trust lightly. If you need reassurance before ordering, please contact us and we will talk you through the process gently.