Custom made, handled with care.

1. Bespoke & custom made items

All Wight Castings jewellery and keepsakes are handmade to order and may be personalised using your chosen options, colours, sizing, engraving details and ashes, hair or fur.

Where an item is made to your specifications or clearly personalised, the usual 14-day cancellation right for online purchases does not apply. This does not affect your statutory rights if an item is faulty, damaged or not as described.

2. If there is a problem with your order

If there is an issue with your order and the issue has been caused by us, we are always happy to resolve it.

This may include repairing the item, remaking the item, correcting the issue or offering another suitable solution depending on the circumstances.

3. Handmade variations

Each piece is individually handmade, meaning slight variations in colour, resin pattern, placement, finish and appearance are normal.

These natural handmade differences are part of what makes each keepsake unique and are not considered faults.

4. Customer choices & order details

Customers are responsible for checking all order details carefully before placing an order. This includes product choice, size, colour, engraving text, presentation preferences and any notes added at checkout.

If you notice a mistake after ordering, please contact us straight away. We can only amend details if your piece has not yet gone into production.

5. Ashes, hair or fur sent to us

Customers are responsible for safely packaging and sending ashes, hair or fur to us. Please follow the packing instructions provided with your order and use the recommended return method.

Wight Castings cannot be held responsible for items that are lost or damaged in transit before they arrive with us.

6. Cancellations

If you need to request a cancellation, please contact us as soon as possible. For items made to your specifications or clearly personalised, cancellation rights may be limited once the order has been accepted or work has begun. Your statutory rights are not affected.

7. Gift cards

eGift Cards are delivered electronically and are non-refundable. Gift cards cannot be exchanged for cash.

8. Damage after delivery

We cannot accept responsibility for damage caused by misuse, accidental damage, incorrect care, exposure to water, chemicals, perfumes, cleaning products or general wear and tear.

Please follow the care guidance provided to help protect your jewellery.

9. How to contact us

If you believe there is an issue with your order, please get in touch and we will be happy to help.